Answers to some Frequently Asked Questions

How does MyTrainerLink work? MyTrainerLink is a powerful, easy-to-use web-based system designed to help personal and athletic trainers manage their clients and schedules.

What do trainers do with their accounts? Trainers setup their client list and set schedules, which can then be made available to clients. Gone are the days of the trainer having to call all their clients when schedules change! MyTrainerLink makes it easy for automatic schedule updates to be sent to clients by SMS and/or email.

What is the benefit for MyTrainerLink clients? In addition to receiving automatic reminders for events, clients get their own login, where they can access their schedules, and documents the trainer wants them to see, and post messages on the trainer's forum. Clients can update their own profile information and attendance, as well as communicate with each other using the Forum.

How is MyTrainerLink different from an email distribution list? MyTrainerLink saves the back-and-forth banter from clogging your inbox. Clients are given all the information they need automatically - if they want to send messages to each other, they have the Forum. Plus, with a web-based calendar, it's easy for clients to see when the trainer is available at a glance.

What makes MyTrainerLink special? MyTrainerLink is a user-friendly application built exclusively for trainers and their clients. Our goal is to make your job as the personal trainer easy with a web application that's fast, effective, and powerful.

How many clients can a leader manage? A trainer can manage as many clients as he or she would like to manage.

How many trainers can a client work with? A client can have as many trainers as he or she would like. MyTrainerLink will automatically provide a single account that the member can use to access all of his or her trainers at once.

How do automatic email reminders work? Email reminders are sent before every appointment to each client, at which point the client will respond with whether or not they can make the appointment. All of this is designed to be automatic, so that the trainer does not need to expend any additional effort coordinating his or her clients.

Can I download my schedule? Yes, schedules can be downloaded in vCalendar or iCalendar format for easy integration into everyone's calendar software (Outlook, Palm, Google Calendar, etc).

What information do members receive in their emails? Automatically-sent emails provide you with peace of mind that your clients will know what's happening. Emails have a link to confirm whether or not the client will attend the appointment or meeting, so you can get a heads-up if there will be a problem. If you provide a Zip code with the location of the appointment or meeting, the predicted weather for the event will be included in the email. Also included with every email is a link to the Client Login, so clients can easily access their schedules, get maps to event locations, and post messages in the forum.

How much does MyTrainerLink cost? MyTrainerLink is designed to be affordable for any trainer. Subscriptions start at just $4.95/month.

Why do all accounts require a password to log in? MyTrainerLink is dedicated to protecting the privacy of your clients. Your personal information is only available to your clients.

Do I need to download anything to use MyTrainerLink? No - MyTrainerLink is entirely web-based.

Which web browsers can I use with MyTrainerLink? MyTrainerLink has been tested with Microsoft Internet Explorer, Firefox, and Apple Safari. Be sure you have the latest version of your web browser, as MyTrainerLink uses cutting edge technology to bring you state-of-the-art Group management. For the best user experience, we strongly recommend your screen resolution be at least 1024 pixels wide.

How do you safeguard the information stored in the MyTrainerLink account? First, we will never sell, distribute, or share any specific personal information about you or your Group without asking your permission FIRST (and no, we won't bury that permission in fine print). Secondly, we realize that your personal information should be kept that way and have endeavored to create the most secure system, with state of the art firewall protection and very restricted access (each account is in its own database, separate from all others). Lastly, we will always communicate with registered Group leaders when we have major upgrades or maintenance being done to the system. All members of MyTrainerLink can elect to be on our mailing list.

Sign up for an account and see for yourself how MyTrainerLink can help you today!